Netflix is, without doubt, one of the biggest media service providers which has a tremendous following and it is almost available in every country. The paid subscription provided by Netflix is a source of entertainment and relaxation for many.
An error in Netflix, therefore, may cause annoyance to the users who are counting on the application for entertainment sources. Netflix, sometimes, do cause some errors where the application does not respond to the user’s request and show notices like NETFLIX SITE ERROR with WE ARE UNABLE TO PROCESS YOUR REQUEST.
This error might occur due to various reasons including network connectivity of the user. To understand better what causes these errors, here are some legit reasons mentioned below.
What Causes the Netflix Site Error?
There are various reasons as to why Netflix sometimes stops working. The error might pop up when the user visits the website. Since the error occurs as soon as the user opens the website, it suggests that the problem is either with the browser or the device the user is using at the moment. The list of possibilities behind the error are as follows –
- Network Connectivity- This could be one of the reasons. In this case, the user can restart the home network and then pay Netflix a visit again.
- Incompatible Browser– If the user is using a not so notorious browser, the probability of it being .incompatible with Netflix is high. In situations like these, it is better for the user to change the browser they are using.
Solutions to Fix Netflix Site Error
With the causes for the error being quite clear and logical, we can now move on to the solutions for the same.
Solution 1: Sign in Using a Different Device
When the user finds issues surfing the website, one of the best things they can do is try using another device and sign in from there. If the site works perfectly on another device, then it is clear that something on the device that the user was using previously is causing the error. This could be a product of caches or cookies. A background service could also be the culprit and that is why the user needs to make sure that they are running something that can possibly cause the error like a VPN or something similar to that.
Solution 2: Clear Browser Cache and Cookies
If the user does not face any issue browsing the website on another device, then clearing caches and cookies could be a good solution to help remove the error.
Following are a few steps that help clear caches and cookies in Google Chrome.
Step 1 – Launch Google Chrome.
Step 2 – Click on the more icon (3 dots) present on the top right section.
Step 3 – Click on more tools and then choose the option for Clear browsing data
Step 4 – The user needs to select a specific time range. It is recommended ALL TIME to be on the safe side
Step 5 – The user should make sure that the cached images and files and cookies boxes are selected and ticked.
Step 6 – the user can untick the browning history option, if they wish to retain it.
Step 7 – Lastly, the user hit Clear Data and restart the browser.
Here are the instructions to clear caches and cookies from Mozilla Firefox
Step 1 – Launch Mozilla Firefox
Step 2 – The user need to click on the more icon ( 3 parallel lines) on the top right section
Step 3 – Then Navigate to library>history and click on Clear Recent History
Step 4 – The user needs to click on the Cookies and Caches boxes and tick them for clearing. The user can also untick any option like the browsing history if they wish to retain it.
Step 5 – The user can then hit on the Clear Now option and restart the browser.
SOlution 3: Use Compatible Browsers
A compatible browser is a necessary tool while surfing websites. In order to get access to the contents of Netflix, it is important that the user use a compatible browser. If the user is browsing from an incompatible browser for Netflix, they will not be able to get access to the site.
Solution 4: Restart your Modem
The solutions mentioned above are more than enough to work and remove the error that is causing Netflix to malfunction. However, if the problem still persists even after the above mentioned solutions, then the user can try this solution too. In this, the user can restart the modem in order to correct the error. However, the user needs to be extremely careful and should first turn off the power of the computer. Once that is done, the user needs to unplug the system’s dedicated ethernet cable and restart the modem. Once the lights are stable and the user’s internet light is back on, the user needs to insert the ethernet cable back and then turn on the computer. This solution usually gives a good result to the ones facing issues and can help the Netflix server retain from any error that is causing the problem.
The error that occurs while using Netflix can easily be solved using the solutions that are mentioned above. In the era of modernity and technology, every single person is glued to their cellphones and other devices looking for entertainment sources.
Netflix is one such source and to top that, one of the most popular one. The errors on this website might cause problems for its users. However, these errors can also be rectified easily and the user can get back to using the site once again.